Grafitee.co (“the website”) is owned and operated by INDIE UNITED SAS ('GRAFITEE', ‘INDIE UNITED’,'we' or 'us' or 'our'). GRAFITEE is a registered trademark owned and operated by INDIE UNITED SAS, business registration number at RCS Nanterre (France) : 803 476 852 00014 (Siret) | APE : 4791B | TVA Intracom : FR65803476852 | Head office : 19 rue Carpeaux - 92 400 Courbevoie - FRANCE.
The below terms and conditions shall apply to all items purchased on GRAFITEE online shop, registered trademark owned and operated by INDIE UNITED SAS, 19 rue Carpeaux - 92 400 Courbevoie – FRANCE, business registration number in Nanterre, France: 803 476 852 00014 (Siret) | APE : 4791B | TVA Intracom : FR65803476852 ("INDIE UNITED").
INDIE UNITED SAS reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Please do not assume that the same terms will apply to future orders.
The customer declares being a natural person, being at least 18 years old and having the legal ability (or have a parental permission) to purchase goods on the website. When entering their personal information to place an order or in the customer account section (“my account”), the customer must make sure the information provided is complete and correct.
In case of a mistake in the delivery address information, INDIE UNITED SAS cannot be liable for being unable to deliver the goods. INDIE UNITED SAS reserves the rights to cancel any order if the customer IP address is located in a different country from the billing and/or delivery address.
Products available are those described on the website. INDIE UNITED SAS is taking special care in presenting and describing the goods in order to provide as many information as possible to the customer. INDIE UNITED SAS makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. INDIE UNITED SAS. is entitled to change the content of the website at any time without preceding notice or to exercise your right of withdrawal and INDIE UNITED SAS will proceed in exchanging or reimbursing the good sold.
If GRAFITEE’s partner brands have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by INDIE UNITED SAS will be re-credited to your account and GRAFITEE will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. INDIE UNITED will not be obliged to offer any additional compensation for disappointment suffered.
We update our website as quickly as we can to minimize disappointment. The process of updating the website when goods have sold out can take a few hours to update.
Please note that colours on our website may vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups.
When ordering on GRAFITEE website, the customer must respect the process set in place by INDIE UNITED SAS resulting in several different steps that the customer must follow to submit his order. Before final validation of his order, the customer will be able to check the order details and total amount and correct any possible mistakes before accepting the order.
A final and binding contract will be concluded between you and INDIE UNITED when your order is confirmed by GRAFITEE. By placing an order you agree to be bound by the terms and conditions set out here.
INDIE UNITED SAS can refuse an order placed by a customer having litigation with INDIE UNITED SAS or dispute in relation with a former order payment. In the event of such order rejection, INDIE UNITED SAS will inform by email the customer.
Unless the customer can provide the appropriate personal details enabling INDIE UNITED SAS to process and ship the order, or correction these elements in case of mistakes in line with these terms and conditions, INDIE UNITED SAS will be allowed not to process the order.
GRAFITEE will send an order confirmation by email when the order has been confirmed and shipped (with details regarding products, prices, sizes, quantities, shipping country…). The order receipt received immediately after placing the order does not constitute an order confirmation. The customer is accepting the use of email as a valid confirmation by INDIE UNITED SAS of his order content.
04. Price and taxes
All prices are stated in euros, pounds, US dollars, Canadian dollar, Australian dollars, Swiss francs or yens, inclusive of VAT and other taxes for Europe, USA, Canada, Australia, Switzerland, Japan and any other countries, not including shipping costs . The applicable price is the one stated in GRAFITEE online shop’s cart in respect of the relevant product on the date of placing of the order. When ordering goods in the BESTSELLER online shop an amount will be added in payment of shipping costs.
Products sold have to be paid on the day the order is made through a PayPal account (via a customer account or by credit card). Payment data is neither used nor recorded by INDIE UNITED SAS. Data recorded by PayPal payment provider is valid proof of financial transactions.
INDIE UNITED reserves the right to amend any prices incorrectly stated in the GRAFITEE online shop. Furthermore, INDIE UNITED reserves the right to amend any prices, taxes and/or other costs stated in the GRAFITEE online shop at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.
You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and any GRAFITEE service and, if applicable, your listing, purchase, solicitation of offers to purchase, and sale of items. In addition, you shall be responsible for paying any and all taxes applicable to any purchases or sales of items you make using the Services (excluding any taxes on INDIE UNITED's net income).
Products ordered on GRAFITEE’s website are directly processed and shipped by our partner brands and through their selected carrier with recorded delivery parcels (or equivalent). Once the products shipped, a parcel tracking number will be at your disposal into your personal customer account (“My account”). The customer will be informed by email when the tracking number is available in his account.
Delivery is made at the address entered by the customer, stated as the customer’s home address or any other person’s home address at the customer’s best convenience. Delivery cannot be made to hotels or postal boxes. In order to meet our expected delivery period, the customer shall make sure that the personal information provided is completed and correct (including but not limited to delivery address, street number, building number, stairs number, access codes, names and/or intercom numbers…).
Usual time of delivery is informative only and based on an average delivery time observed according to the shipping country and delivery country. INDIE UNITED SAS cannot be liable for any delays or consequences of delay due to a late delivery of the products as any delay is not on its part. In case of a damaged parcel (already open, missing products…), the customer is committed to notify the carrier and the brand by all means in the three (3) days following the delivery.
06. Right of withdrawal
You have a right to withdraw from the contract entered into without giving any reasons. The cooling-off period is 14 firm days, calculated as from the date on which you received the goods.
If you want to withdraw from the contract, please send an unambiguous statement to GRAFITEE [INDIE UNITED SAS, 19 rue Carpeaux - 92 400 Courbevoie - FRANCE]. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return. You must return the goods to GRAFITEE without undue delay and no later than 14 days after the date when you have informed us that you want to withdraw from the contract. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods to the postal services, etc., for the purpose of dispatch. In case of return you shall bear the direct cost of returning the goods (postage/freight).
You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.
The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.
If you exercise your right to withdraw from the contract, we will refund all payments received from you, excluding delivery and additional costs.
If you exercise your right to withdraw from the contract, we will refund all payments received from you, excluding delivery and additional costs without unnecessary delay and in any event no later than 30 days after the date when we received your request to withdraw from this contract.
Refunds will be credited to your original method of payment or through an equivalent voucher unless you have explicitly accepted otherwise. In any event you will not be charged with any fees as a result of the repayment.
We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.
08. Litigation and choice of law
These terms and conditions apply to the use of https://grafitee.co website or any of the associated domain names (stated as “GRAFITEE” below). By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions are held sway by French law.
In the event a dispute arises between you and GRAFITEE or a partner brand, INDIE UNITED encourages you to contact us or the partner brand to resolve the dispute amicably.
If a buyer and seller are unable to resolve a dispute resulting from a transaction that occurs on GRAFITEE, this Agreement shall in all respects be interpreted and construed with and by the laws of Nanterre (Hauts-de-Seine, France), excluding its conflicts of laws rules, and France.